Prerequisites for Your Employees… and Your Leaders!
Have you ever shopped at a store and when it was time to be served it was as if the employee was angry at you for making them do their job…or aggravated they had to stop their conversation with their coworker to assist you? Or my favorite… the no eye contact, no smile, no greeting, their employer must have dragged them to work at gunpoint to help you type of service? It always leaves me wondering, how did this person get the job? Who else was interviewing that this person was the best option? And, what’s the plan to improve and upgrade the hiring process, the training process, and standards?
As an organization, pickings may be slim regarding the number of employees who want to work, want to work for you, and bodies are sometimes hired to keep everything afloat to satisfy massive growth; but please remember… who you bring in + what you expect + what you tolerate = your culture! These negative experiences, mixed with the wonderful employee experiences I’ve encountered, made it simple for me to know the 3 BIG P’s I was looking for when I started bringing people into my business years ago. So, what are they?
Positive
Anyone I hired in the past, outsource with now, or partner with must be Positive! I define positive as having their head up, eyes up, smiling, upbeat, creative, willing to learn, they possess initiative, and in general when they walk into a room… the room is uplifted, and people are better for having them around. As a leader, it’s important to understand everyone will have their bad day… even you… due to organizational issues, personal issues, sometimes customer/client issues. Leaders bounce back quicker and better than everyone else and that’s the positivity you’re looking for!
I once worked in a very demanding facility where the work was tough, but very rewarding. I was a Mental Health Therapist, and I took pride in our building and the culture we created… too bad our leadership didn’t. When employees of the company that worked outside of our building did a bad job, who were the opposite of “Positive,” or simply burnt-out they weren’t let go or mandated to attend proper trainings…they were relocated to our building to either burn-out further and quit or disappear into the abyss. Can you believe that? Needless to say, these individuals, although good people, were not positive and not happy about the move to the “Dreaded Place,” and it showed as they looked miserable interacting with our clients, led nothing, and exacerbated many volatile situations making it harder for everyone else!
Bringing in Positive people is key; as they will be the face of your organization, your leadership, and a model for your clients and customers as well. I love getting to speak and train around the world and even when attendees in the crowd have masks on (due to Covid protocols), I can still tell the “Positive” people by their eyes… it’s a truly amazing thing. Inherently, these Positive people sometimes approach me afterward and ask if they can have a job within my company. It’s an overwhelming honor and I wish I could hire them all; instead, I may provide them coaching and/or connect them with companies I know are Positive and would allow them the opportunity, culture, and growth they’re seeking! Remember, Positivity is great… however one “P” without the other two doesn’t work!
Continue reading and evolving with the next 2P’s at youevolvingnow.com/a-leaders-3-ps-the-prerequisites-for-your-employees-and-leaders/
